Privacy Policy

1. Information we collect

When you send an enquiry through our contact form: your name, email address, phone number (optional), the package you’re interested in and your message. We use your IP address briefly to limit repeated submissions, but we don’t store it or include it with your enquiry.

When you make a booking: your name, email address, phone number, delivery address and the details of your booking.

When you pay: payments are processed by Stripe. Your card details go directly to Stripe; we don’t see or store them.

When you sign in to view your bookings: your email address, so we can send you a sign-in link. Your signed-in session is stored in your browser for up to 7 days.

When you use the website: we use Google Analytics to understand how the site is used, such as which pages are visited.

2. Spam and bot protection (Cloudflare Turnstile)

Our contact form uses Cloudflare Turnstile to check that each enquiry comes from a person and not an automated program. To make this check, Turnstile collects information from your browser and device, such as your IP address and browser characteristics. We use the result only to decide whether to accept the enquiry. Cloudflare processes this information on our behalf and states that it does not use it for advertising or to track you across websites.

For details, see Cloudflare’s Turnstile Privacy Addendum and Privacy Policy. If the check can’t be completed, you can still contact us by email or phone (see section 8).

3. How we use your information

• To respond to your enquiry and prepare a quote
• To process bookings, payments, delivery and returns
• To verify identity and prevent fraud and spam
• To track equipment and communicate with you about your rental
• To recover unpaid amounts, as set out in our Terms & Conditions
• To understand how our website is used and improve it

We don’t sell your personal information or use it for third-party advertising.

4. Who we share it with

We use trusted service providers to run Skyelynk. They process information on our behalf:

• Amazon Web Services: website hosting and sending contact form enquiries to our team by email
• Cloudflare: spam and bot protection on the contact form
• Stripe: payment processing
• Our rental management system: bookings and customer records
• NZ Couriers: delivery and collection of equipment
• Google: website analytics and address lookup when you enter a delivery address

We may also disclose information where the law requires it.

5. Storage and overseas processing

Some of our service providers store or process information outside New Zealand, including in Australia and the United States. We choose providers that protect personal information to standards comparable to the Privacy Act 2020.

6. How long we keep it

We keep personal information only for as long as we need it for the purposes in section 3, or as long as the law requires (for example, tax and accounting records).

7. Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Contact us using the details below. If you’re not satisfied with our response, you can complain to the Office of the Privacy Commissioner.

8. Contact us

Email bookings@skyelynk.com or call 0800 600 551. See also our Terms & Conditions.